Redefining the Private Security Industry for the Future
Historically, the security industry focused mainly on providing physical protection and surveillance, sometimes in a very inflexible way, reflecting the stern nature of the security industry of the past. This earlier focus was in line with market expectations, the overall security risk landscape and when smart technologies were in their infancy.
Over the last ten years, however, the industry has undergone a significant transformation led by market demands coupled with the overall professionalising of the industry. Security providers are now expected to provide an interconnected, people-focused, compliant service that follows best practices and supports evolving consumer needs.
From advanced technology integrations to risk management consulting and a service ethos focused on a great customer experience, Wilson Security is leading the industry - offering comprehensive and integrated solutions that go beyond these traditional boundaries and reflect consumer expectations in a rapidly changing world.
By shifting the focus to a people-centric, community-minded framework - one that prioritises social responsibility and transparency in its operations - we're providing a foundation for how the security industry can meet the opportunities and challenges of the next decade and beyond.
A shift in security solutions
While augmenting human capital with Electronic Security helps protect people and property more efficiently, Wilson Security is taking this further with tailored strategies that provide a holistic service to better prevent risks to businesses.
The Australian Security Industry Association Limited's Security 2025 Report noted that as well as a projected increase in demand for security services – covering physical security, risk and compliance – a key element of the next five years will be surging demand for 'security convergence'. This refers to where different security disciplines intersect and where security firms are called to adopt a model that communicates and acts across these intersections at the same time.
How We Lead
From using the power of new Electronic Security Solutions to protect infrastructure to dedicated risk management teams consulting with some of the country's largest facilities – Wilson Security is leading innovations in the convergence of the latest security services and capabilities.
Our Innovating Security for Tomorrow strategy underpinned and set in motion a new paradigm in how we operate and provide services – one that reflects shifting consumer needs and new capabilities within our industry.
We have evolved our offering over our extensive history to one with a holistic focus on people, innovation and customer service. This acts as a foundation on which we continue to build sophisticated and bespoke security solutions for our customers.
Integrated Security Solution Model
As part of this strategy, we have shifted to provide an Integrated Security Solution Model; this sees us partner with our clients to understand their risks, needs and pain points to develop a holistic and tailored solution to their complex security problems that meet their unique needs.
Emergent gaps are better serviced through this approach, allowing our clients to focus on their core business while having a complete and transparent overview of their regulatory compliance, physical security and the safety of their people.
Our integrated approach to security is underpinned by our 'inside-out' approach to business.
Building a Sustainable Future: Our Inside-Out Approach to Security Excellence
Customers deserve and expect a service built upon strong foundations that align with their operational needs and the direction that global and regional businesses are heading.
This inside-out approach means having clear understandings and processes for maintaining:
- Values and ethics across the organisation
- Equitable pay, conditions and training to enhance the quality of service and improve outcomes for staff
- Wilson Security as an employer of choice within the security industry due to independent site investigations, audits and feedback.
- Exceptional customer service by way of our Customer Service Excellence Program
- A Corporate Social Responsibility policy and programs
- Ongoing engagement with and programs for improving the representation and training of Aboriginal and Torres Strait Islander peoples in the industry
- Strong governance and compliance
- A focus on continuous improvement across all areas of the organisation
In response to the global call for sustainability and our vision to create change with meaning, Wilson Security recognizes the profound significance of Environmental, Social, and Governance (ESG) considerations. We firmly believe that our responsibility extends beyond mere security provision to encompass a commitment to global standards, best practices, and sustainability.
Reflecting on the success of our Corporate Social Responsibility and Social Procurement initiatives, Wilson Security, as part of Wilson Group, has developed an ESG framework following a rigorous materiality assessment in FY23.
This all-encompassing approach will reinforce our position as an industry leader and conscientious contributor to a sustainable future.
By embracing this holistic approach, we have evolved from the traditional turnkey watchman-style service to one with an integrated approach to its security solutions, underpinned by a focus on people, safety, and customer service. This is better for our customers, stakeholders, employees, and the wider community.
Our alignment with global and regional business trends, coupled with our unwavering financial and operational stability, positions Wilson Security as an industry leader and a partner of choice.
Comprehensive Protection with Wilson Security: Now and Into the Future
Wilson Security stands at the forefront in an era marked by rapid technological advancements and ever-changing security landscapes, leading a transformative journey in the private security industry.
Our holistic and tailored strategies ensure that our clients can concentrate on their core business, secure in the knowledge that their assets, people, and reputation are in safe hands.
As we look ahead to the opportunities and challenges of the coming decade, we are confident that our integrated security solutions, underpinned by a keen focus on people, safety, and service, will continue to redefine the industry for the future.
With Wilson Security, you are not only choosing a security service but a promise of integrity, innovation, and excellence. Be secure in the knowledge that your business is in safe hands - now and into the future.
Ready to Redefine Your Security Solutions?
In an ever-evolving world, security should be as dynamic and robust as your business needs. Wilson Security is here to tailor a solution that not only meets but anticipates and exceeds your unique requirements.
Contact us to start a conversation about your security needs, and let our experts craft a comprehensive solution just for you.
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Embrace the future with Wilson Security, where we put you, your safety, and your success at the forefront of everything we do.
Let's partner together for a secure and prosperous future.
Written by Jaime Kendler-Arnold
