Navigating Transport Security

Security is paramount in public transport. From antisocial behaviour to potential threats and an increase in Occupational Violence and Aggression (OVA), the need for a robust, well-trained, and reliable security solution has never been more evident.

Enter Wilson Security, a name synonymous with trust, capability, integrity, innovation, and expertise in the transport security sector.

A Legacy of Trust

Our journey into the transport sector began in 2010.

Since then, we've established ourselves as a significant transport sector supplier, consistently delivering an integrated suite of services encompassing technology, Health, Safety & Environment (HSE), and security personnel.

We now stand tall as a public transport security specialist, servicing numerous networks across Australia and New Zealand, including a significant number of government transport contracts.

This impressive market share speaks to our strong performance, commitment to delivering compliant and reliable service provision and, ultimately, clients' ongoing partnership and trust in us.

Our commitment to excellence is evident in our long-standing government and semi-government transport contracts across Australia (South Australia, Victoria, Tasmania, Western Australia, and Queensland) as well as New Zealand (Auckland), where we maintain security at multiple transport interchange points, stations and berths:

Train
Tram
Bus
Taxi
Ferry

We draw on our experience and expertise to partner with our transport sector clients to deliver an outstanding, flexible, continuously improving outcome-based service.

The Depth of Our Services

We pride ourselves on offering comprehensive and tailored solutions to our clients - always meeting state and territory legislation - to ensure the safety of both public and staff across the transport network.

As part of Wilson Security's responsibility to its transport clients, we deliver services that:

Secure transport depots with static guarding, canine and mobile patrol services
Monitor passenger behaviour and customer safety by providing security on buses, trains and ferries, further supported by security officers in roving response vehicles.
Conduct patrols with dog teams to minimise vandalism/trespass activities at transport depots.
Work with the public transport network operators to manage major events and activities.
Staff client control and emergency response centres that include monitoring of network CCTV operations.
Manage facility environment by monitoring parking, kerbside and taxi rank operations.
Maintain facility flow by issuing infringement notices for parking and traffic infringements.
Issue fines to fare evaders.
Support clients when responding to emergency and security incidents.
Act as a customer service representative for the public transport network operator.
Screen passengers and vehicles where required.

And to further bolster our offer, we:

Observe best practices, have the structure to manage complex contracts, and our long-standing managers ensure consistency and quality in service delivery.
Have a robust HSE structure, with dedicated advisors and a nationally certified safety management system. Our advanced, nationally certified safety management system actively reduces incidents and improves return-to-work outcomes through stringent record-keeping and data insights.
Utilise an industry-leading workforce management system to support our service solution. The advanced service delivery system provides visibility to the exact location of all security officers and real-time access to their online shift, activity and incident reports.
Utilise DASH reporting to provide transparency across rostering, training, accreditation and time and attendance. This transparency ensures that our clients are always informed and can make data-driven decisions.

Safety First

The post-COVID era has seen an increase in OVA (Occupational Violence and Aggression) on public transport; this presents a challenge that Wilson Security is well-equipped to handle.

Our security officers offer a visible deterrent against anti-social behaviours. With professionalism and integrity, they adeptly manage and neutralise situations, ensuring their safety and the public while upholding the highest standards of conduct. Their training and expertise make them invaluable assets in the transport sector.

Wilson Security has adopted a blended training approach, combining face-to-face, virtual reality and e-learning methods, to efficiently deliver training. The primary focus is on implementing the least restrictive strategies while ensuring the safety of both clients and officers, incorporating advanced communication skills alongside both verbal and non-verbal de-escalation techniques.

Officers undergo training in evidence-based models aimed at predicting, preventing, and managing OVA. This training covers a spectrum of strategies and it is based on best practice.

By utilising these comprehensive strategies, officers are equipped to effectively handle OVA incidents while prioritising safety and employing evidence-based practices.

Empowered with the authority to request personal details, they can also direct individuals to disembark from a bus when necessary. This authority ensures that our officers can take swift action when needed, further enhancing public transport safety and peace of mind.

At Wilson Security, we've implemented mitigation controls for OVA strategies, ensuring the public's and our client's safety in this sector. Our primary goal is to provide peace of mind, increase safety, reduce anti-social behaviour, and protect staff and the public.

Innovation at the Forefront

Wilson Security is not just about providing security but innovating for the future, recognising that staying ahead of the curve is essential in an ever-changing world.

Our growth within the transport industry is reflected in our ability to adapt and grow, ensuring we remain at the forefront of security solutions.

Our control rooms are equipped with the latest technology.
Our personnel are armed with body-worn cameras.
Some of our contracts have the provision for our highly trained team to carry capsicum spray and other licenced equipment.
Our HSE reporting metrics are second to none.
We're also on the cusp of launching transport-specific Virtual Reality (VR) training packages, further enhancing our service delivery.

These innovations underscore our commitment to providing the best possible solutions for our clients and the public.

The Road Ahead

With over 60 years of combined experience on government-contracted transport contracts, we ensure the safety of over 10 million public transport users every month, helping our clients maintain smooth network operations.

But we're not resting on our laurels; we're constantly looking for ways to innovate and adapt to the needs of the transport sector.

Wilson Security is not just a security provider; we are partners in progress, ensuring the transport sector remains safe, secure, and efficient.

Click here to contact us to discuss your transport security needs.

Written by Jaime Kendler-Arnold