Case Study: Melbourne Water Integrated Solution

Melbourne Water is responsible for the day-to-day management of water supply catchments, treatment and supply of drinking and recycled water, removal and treatment of most of Melbourne’s sewerage and management of waterways and major drainage systems in the Port Phillip and Westernport region

Problem

Melbourne Water were in need of mobile patrols, alarm responses, security patrol and static guard services to maintain the security of their property and in turn provide an uninterrupted water service to people.

Solution

• Wilson Security was chosen to undertake the security services, as we are customer service focus, have rigorous training, critical infrastructure experience and commitment to innovation and technology.
• Wilson Security personnel that work at Melbourne Water go through intensive training plus onsite inductions in order to work on site.
• A dedicated patrol service and tailored patrol vehicle were developed for the Werribee Water Treatment Plant with livery based on the Wilson Security reconciliation action plan.
• Wilson Security are responsible for all of Melbourne Water’s security requirements and ensure each site has visible signage on vehicles and uniformed officers, who are trained and deployed to perform patrols and response duties.
• Wilson Security services has helped Melbourne Water to significantly reduce issues, including vandalism and damage to their critical assets and locations.